Aurora connects to Shopify and WooCommerce. The agent answers customers about delivery, sizes and availability, confirms cash-on-delivery orders, sends the link to a basket left half-way and asks for a review after shipping.
Shopify and WooCommerceAutomations start in test modeData in the European Union
Orders to confirm, baskets left half-way, questions at all hours. Here's a Monday at the shop, with and without Aurora.
Lume shop · a Monday · example
Order #1048 for €42.50, to be paid on delivery.
It ships unconfirmed. The house number was wrong: it comes back.
A call a few minutes later: address and amount confirmed.
"Do you ship to Sardinia? How long does it take?"
No reply: they close the page.
Answered at once, from your delivery terms.
Giulia leaves a size M jumper in her basket.
The basket just sits there.
After the time you chose, the basket link on WhatsApp: she orders.
"Is the M a regular fit or slim?"
Answered tomorrow morning.
Answered with the shop's size guide.
Luca's order has shipped.
Nobody asks him for a review.
A WhatsApp with the link to leave a review.
With Aurora: 5 of 5 customers looked after1 cash-on-delivery order confirmed before dispatch1 basket turned into an order
A few minutes after the order the agent calls to confirm address and amount. Anyone who leaves a basket gets the link with the same products, and if they have a question the agent answers in the same chat, with your shop's information.
Connect the shop once. From then on Aurora sees orders and baskets, the chat appears on your site, and the 360 contact view shows what each customer bought, left in the basket and asked.
Connect the shop from Integrations › Shopify. Aurora's chat goes on the shop as a theme app embed: no code to copy.
Three steps with the Aurora plugin. Then the chat appears on every page of the site and every new or changed order reaches Aurora.
Install it on WordPress like any other plugin.
In Aurora, one key for your shop.
Under Settings › Aurora. The shop is connected.
The abandoned basket WooCommerce doesn't keep on its own. The email and phone typed at checkout reach Aurora with the basket and a link that fills it again.
When you connect the shop, the three automations start in test mode: they show you what they would have done with your orders and baskets. When you're convinced, you switch them on live, one at a time.
Outside the conversation window WhatsApp uses a template approved by Meta, and the customer can reply STOP.
Enough conversations for the shop chat, minutes for phone confirmations and more agents for chat, WhatsApp and phone.
WhatsApp pay-as-you-go, at Meta's rate plus 25%. Automations use the plan's minutes and conversations. Chats beyond the plan €0.05 each. All prices.
Growth
To confirm orders and recover baskets.
Excl. VAT · €83/month billed annually
Yes, if you sell with Shopify or with WooCommerce on WordPress. On Shopify you connect the shop from Integrations › Shopify. On WooCommerce you install the Aurora plugin, create a connection key and paste it under Settings › Aurora.
No. On Shopify the chat goes on the shop as a theme app embed, with no code to copy. On WordPress, once the plugin is in, the chat appears on every page of the site.
No. When you connect the shop they start in test mode and show you what they would have done. You switch them on live when you decide.
The automation stops. The abandoned basket message doesn't go out if the customer has already ordered, and sends at most one message per period. The cash-on-delivery confirmation stops if the order is cancelled, shipped or paid.
It answers with what it knows about your shop: the website pages it reads and the documents you upload, such as the size guide or delivery terms. When needed, it passes the conversation to someone on your team, with a summary.
Aurora reads the site, tells you what it understood and prepares the agent. Then you try it live: it calls you, answers in your chat, fills in your form. You decide afterwards.
Rather talk it through with us?