On WhatsApp it replies in seconds. Saturdays included.
The agent writes from your WhatsApp Business: it answers questions, sends the price list, books the appointment and sends a reminder the day before. When needed, it hands the conversation to a colleague.
WhatsApp BusinessIncluded from €19 a monthSTOP to opt out
Three conversations, as your customers see them.
It replies when people write to you. It writes first only with templates approved by Meta. And when a customer says stop, it stops.
It doesn't stop at the reply.
It answers from your documents and your website, then takes the next step.
- AppointmentsFinds free slots, books, lists and cancels, in Google Calendar or Outlook.in the chat
- Ready-made contentPrice list, directions, a form: you prepare them once, the agent sends them when needed.link · file · text
- A personAlerts the right colleague and leaves a summary of the conversation.when needed
- Shared inboxWhatsApp and email in one place, with AI drafts and assignment to colleagues.for the team
- PricesOnly the ones it finds in your content. If it doesn't know, it hands over to a colleague.rule
Included in every planMeta and Twilio rates plus 25%Promotional about €0.09Reply within 24 hours: under 1 cent
The right messages go out by themselves.
To write first, a reminder for example, the agent uses message templates that Meta approves in advance. You choose which automations to switch on.
- RemindersA WhatsApp 24 hours before. Follows changes, skips cancellations.appointments
- Missed callIf a call drops, it messages the customer and alerts your team.from the phone
- Review requestA few hours after the appointment it sends the link, once per period.after the appointment
- No replyIf a message goes unanswered, it alerts the team by email. It doesn't write to the customer.for the team
“Hi {name}, see you tomorrow at {time}”Approved
“How did it go? Leave us a review here”Approved
“We tried to reach you, can we help here?”In review
Anyone who writes it gets no more automatic messagesAlways on
WhatsApp with Aurora
How much do WhatsApp messages cost?
Each message is drawn from your credit: Meta's rate and the fee of Twilio, the provider that delivers the messages, plus 25%. Today a promotional message costs about €0.09, a service message about €0.04 and a reply within 24 hours less than one cent. WhatsApp is included in every plan, from €19 a month excluding VAT.
What are Meta-approved templates?
They're messages Meta approves in advance. You need them to write outside the conversation window, for a reminder or a confirmation for example. When the customer writes first, the agent replies freely.
Can a customer stop receiving messages?
Yes. They just reply STOP: from then on they receive no more automatic messages.
Can I reply myself instead of the agent?
Yes. WhatsApp conversations sit in the shared inbox alongside email: you can assign them to a colleague and reply yourself, with AI drafts ready.
Does the agent give customers prices?
Only the ones it finds in your content, such as the price list you upload. It doesn't improvise on prices: if it doesn't know them, it hands the conversation to a colleague.
Enter your website. In a few minutes you hear your assistant.
Aurora reads the site, tells you what it understood and prepares the agent. Then you try it live: it calls you, answers in your chat, fills in your form. You decide afterwards.
Rather talk it through with us?